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| Customer Complaint Unit |
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| Complaint Form |
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Please fill in the following form; all mandatory fields (*) must be filled in
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| Customer Acknowledgment and Signature |
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I hereby acknowledge that all the aforementioned information are valid and conform to reality and I bear the full liability for any invalid information. Moreover, I declare that the subject of the complaint has not been considered before the Court and I commit not to take any other action in the case of agreeing with the Company upon a corrective measure for the said complaint with the commitment of the company to the agreed resolution. In addition, I commit not to resubmit any complaint to the Central Bank of Kuwait concerning the same subject.
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Complaints should be delivered in one of the following methods:
1- By hand to the Complaint Unit in the Company
2- By mail to the attention of the Head of Complaint Unit
3- To the following electronic mail in the name of the Head of Complaint Unit: complain@almanar.com.kw
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| The complaint made by the customer will be replied to within 30 working days from the date of receiving it by the Complaint Unit. |
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| (This form is unified and approved by the Central Bank of Kuwait) |
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